Commission on Administrative Justice (CAJ)

The Commission on Administrative Justice (CAJ), also known as the Office of the Ombudsman, is a constitutional commission established under Article 59(4) of the Kenyan Constitution and operationalized by the Commission on Administrative Justice Act of 2011. The CAJ's primary mandate is to promote and oversee administrative justice and ensure access to information in Kenya. This involves investigating complaints of maladministration in the public sector, such as delays, abuse of power, unfair treatment, manifest injustice, or discourtesy by public officials. Additionally, the Commission is responsible for overseeing and enforcing the implementation of the Access to Information Act, 2016, thereby promoting transparency and accountability within public institutions.

The CAJ operates under the mission “To enforce administrative justice and access to information in Kenya through complaints resolution and public education for efficient and effective service delivery,” and envisions “A society that upholds administrative justice and access to information.” Its core values include responsiveness, independence, fairness, transparency, and integrity.

The CAJ maintains several offices across Kenya to enhance accessibility, which provide platforms for lodging complaints and seeking redress on matters related to administrative justice and access to information.

Through its commitment to upholding administrative justice and facilitating access to information, the Commission on Administrative Justice plays a pivotal role in promoting good governance, accountability, and the protection of citizens' rights in Kenya.

For more information, visit the official website: https://www.ombudsman.go.ke